Frequently Asked Questions

What payment methods are available?

We accept Paypal and Direct Bank Transfer.

Paypal accept many card types such as Visa and Mastercard. You do not need a Paypal account to make the transfer.

Direct Bank Transfer will be made to a bank account in Thailand. The first transfer can take up to 3-4 days but any other transfer is generally 24-48 hours. When we receive the payment we will contact you to confirm.

We hope to support other payment methods soon. Please contact us if you have a different preference to payment.

 

What is THB / ฿?

Stone Cold Girl is located in Thailand so the main currency we show is Thai baht.
We will soon show other currencies to make things more clear and easier!

If you want to convert this currency into your own local currency you can type into Google… “700 BAHT to USD” for example.

If you are confused about any of the pricing please contact us with what product you’re interested in and we’ll let you know!

 

Can I buy in bulk / wholesale?

Sure yes!
See our wholesale page for more information and then contact us.

 

I want to cancel my order

Contact us as soon as possible with your order number and we will cancel your order.
If your order has already been sent or delivered we cannot refund your order.

 

I have a problem with the order I have received

We’re sorry you have had an issue with our product.
Get in touch with us and we’ll sort you out a replacement or refund as soon as possible!

 

I have paid for my order but not received it yet

There could have been delays with bank transfers and shipping.
Contact us with your order number and we’ll let you know!

 

Can I come to your premises to see the products and payment?

We currently do not have public premises that customers can visit us.
We do occasionally sell at local markets in Bangkok. Like and follow our Facebook page to find out where we’ll be and when!

 

Where are your products made?

All of our Stone Cold Girl products are proudly made in Thailand, specifically Bangkok!

 

How do I clean the leather?

Leather lasts a very long time with the correct care and treatment.

  • Clean gently with mild soap and water
  • You can use leather oils and conditioners or try a few drops of olive oil to condition the leather
  • Do not leave the leather pieces outside in the sun for long periods of time

We're expecting a baby so we are closed for a few months. We'll be back later in 2018!